Refund policy

Return & Refund Policy – Zylen Co.

At Zylen Co., we strive to provide high-quality products and a smooth shopping experience. Please read our return policy carefully before making a purchase.

Returns

We accept returns within 7 days of delivery only under the following conditions:

  • The item must be unused, unworn, and in original packaging

  • Proof of purchase is required (order number or receipt)

Non-Returnable Items

To maintain quality standards and keep prices affordable, the following items are not eligible for return:

  • Items valued under $100 USD

  • Personal use items (e.g., beauty, hygiene-related products)

  • Final sale or discounted items

  • Used, damaged, or incomplete products

Damaged or Defective Products

If you receive a damaged or defective item, please contact us within 48 hours of delivery with clear photos or videos as proof.
We will review your request and offer a replacement or refund if approved.

Refunds

  • Refunds are only issued for approved returns

  • Once approved, refunds will be processed to your original payment method within 5–10 business days

  • Shipping fees are non-refundable

Return Shipping

  • Customers are responsible for return shipping costs

  • We recommend using a track able shipping service, as we are not responsible for lost returns

Order Cancellations

Orders can only be cancelled within 12 hours of placing the order. After this time, processing begins and cancellation is not guaranteed.

Important Notes

  • We reserve the right to deny returns that do not meet our policy conditions

  • Excessive or fraudulent return requests may result in account restrictions

Contact Us

For any return or refund inquiries, please contact us at:
📧 vishu.webstudio@gmail.com

By placing an order with Zylen Co., you agree to this Return & Refund Policy.