Support
Hey there! 👋 How can we help you?
We're here to make your experience with Zylen Co. as smooth and enjoyable as possible. Find answers below or get in touch with us directly — we're always happy to help!
📦 Shipping & Delivery
How long does delivery take? Most orders are delivered within 7–10business days depending on your location. International shipping may take a little longer.
How much does shipping cost? We offer free shipping on most products. Any shipping costs will be clearly shown at checkout before you pay.
Do you ship to my country? Yes! We ship worldwide. Simply add your product to cart and enter your address at checkout.
🔄 Returns & Refunds
What is your return policy? We accept returns within 5 days of receiving your order. Items must be unused and in original condition.
How do I request a refund? Simply contact us at our email below with your order number and reason. We'll sort it out for you quickly — no stress!
My item arrived damaged — what do I do? We're so sorry! Please contact us within 7 days of receiving your order with a photo and we'll send a replacement or full refund right away.
🔍 Order Tracking
How do I track my order? Once your order is shipped you'll receive a tracking email with a link to track your package in real time.
I didn't receive a tracking email — what now? Please check your spam/junk folder first. If it's not there, contact us with your order number and we'll look into it for you!
❓ FAQ
Can I change or cancel my order? Yes — but only within 8 hours of placing it. After that your order goes into processing and we may not be able to make changes.
My order says delivered but I haven't received it? Please check with neighbours or your building reception first. If still missing, contact us and we'll investigate right away.
Do you restock sold out products? Yes we do! If something is sold out, check back soon or contact us and we'll let you know when it's back.
Is it safe to shop on Zylen Co.? Absolutely! We use secure, encrypted checkout and accept trusted payment methods including PayPal, Visa, Mastercard, Apple Pay and Google Pay.
📩 Contact Us
Still need help? We'd love to hear from you!
📧 Email us: vishu.webstudio@gmail.com ⏰ Response time: Within 24–48 hours